J-Course FAQ

Classes are held in both the morning and evening.

• Morning classes run on Saturdays from 10am – 12pm.
• Evening classes run on Mondays to Thursdays from 6pm – 8pm.

For class days and times, please refer to the individual course pages here.

Yes, students may opt to cancel their enrolment up to one week before the commencement of the first class of term for your enrolled course. Students are required to notify the J-Course team via email before the abovementioned time period in order to cancel their enrolment.

If the abovementioned cancellation criteria are satisfied, course fees will be refunded, minus a cancellation fee of $50. If you are unable to meet the cancellation deadline due to circumstances beyond your control, you may be eligible to receive a refund equal to 50% of any remaining course fees. This will be assessed on a case-by-case basis and students are required to notify the J-Course team via email. If the refund request is approved, the refundable amount will be calculated from the receipt date of the cancellation request by the J-Course team.

Yes, if your teacher approves the change and there is a spot available in your new class of choice. Requests to change courses or classes are to be made directly to the J-Course team via email.

* Please note – a $50 administration fee will be charged for changes made after the second week of each term

For courses that run 2 or more classes within the same week, there are substitute classes available for students.

To request a substitute class:

1. Complete a Substitute Class and Absence Request form through our Student Portal here
2. Ensure that you submit the request 2 hours before your regular class or your nominated alternative class, whichever comes first
3. Your request is confirmed and processed only when you receive a confirmation response from the J-Course team

If you are unable to attend class on any day of a particular week, you can let us know via the same form mentioned above. We will notify your teacher of your absence once we receive your absence request.

*Please note:

• You cannot join a substitute class without an email confirmation from the J-Course team
• As places are limited, we cannot always guarantee you a place in a substitute class
• Each student is permitted to request up to 4 substitute classes each term per our terms and conditions

Yes, if you have attended at least 80% of classes in a term, a certificate of attendance is available upon request, made directly to the J-Course team via email.

If you are interested in an official certification of your Japanese language proficiency, please visit the Japanese Language Proficiency Test (JLPT) website by clicking here.